RETURN POLICY

PLEASE EMAIL (sales@aibs.com.my ) FOR RETURNS

We offer a 30-day return policy from when your package is delivered to your shipping address. By placing an order with AIBS, you express that you have read and agreed to the following return policies.

CUSTOMIZED ITEMS – We do not accept returns for customized items. When purchasing a customized item, you agree that there are no returns due to the nature of the item(s) being specific to your needs. We do not accept returns on any solvents or consumables.

PRE-ORDERS – You will be charged at time of placing a Pre-Order. If we’re unable to commence shipping one-year from order placement, we’ll provide a full-refund at your request. No discounts, refunds, or credits will otherwise be offered due to any such delays. The expected shipping date for Pre-Order Products will be noted on each product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and AIBS does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, AIBS is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds, or credits due to any such delays. The products will be shipped in the order in which your Pre-Order is received by the Company. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted. Once ordered items have been delivered to you, our standard refund and exchange policy will apply. Please refer to our refund policy. We reserve the right, at our discretion, to change these Terms at any time.

GLASSWARE – We ship all glassware products with additional care, but sometimes they arrive broken. If glassware arrives broken, please contact us within 3 days of receiving your product and we will either send you a brand-new piece or send you a refund! Any glassware broken after delivery voids all warranties. Thank you for understanding.

NON RETURNABLES – Consumables, solvents, hazardous materials, and some other products are not permitted for return.
INTERNATIONAL ORDERS – International orders are NOT subject to return. If a part arrives damaged, please notify us within 3 business days of delivery for a replacement. Customers are subject to customers fees depending on the country.

RESTOCKING FEES – By default, a 15% restocking fee is applied on all items that are in original packaging and unused with no damage. This applies to all items returned within 30 days. No exceptions. You will be responsible for the return shipment unless deemed defective by AIBS. In that case, we will pay for return shipment and replacement shipment costs.

RETURN CONDITIONS – The item(s) must be returned in original packaging and in undamaged condition. The item(s) must have no signs of usage or wear including stickers, scratches, dents, resins, non-standard fluids, plant matter, or any other wear not representing a new, unused item. Unused and undamaged products not in original packaging will be subject to a restocking fee equal to 25% of the purchase price. Products deemed defective with any signs of usage or wear whatsoever of damage or usage (including but not limited to the presence of botanical material, resins, cleaning agents, stickers or decals, or any damage, wear or tear) will not be accepted for return. Once the returned item is received, tested, inspected, and processed, a refund will be issued. If your item(s) are in original packaging and unused, you will be refunded the initial purchase price with the 15% restocking fee deducted. If your item(s) are deemed damaged or used, you will be not be refunded.

AIBS is under no obligation to accept return of any product not sold under the AIBS label or brand. Products that are not AIBS branded products are governed by and subject to t